Return and Refund Policy

Last updated: August 2026

At CareSelf, we want you to be satisfied with your purchase. If you experience an issue with your order or believe you are eligible for a refund, please contact us at support@careself.care.

Refunds and Returns

We accept eligible refund and return requests in accordance with this policy and applicable consumer protection laws.

To request a refund or return, please contact us at support@careself.care and provide your order number and a description of the issue.

For hygiene and safety reasons, opened or used personal care products may not be eligible for return where permitted by applicable law.

Where a return is eligible, the product should generally be unused, unopened, and in its original packaging.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your order arrives damaged, defective, or you receive the wrong product, contact us at support@careself.care as soon as possible and provide your order number and clear photos of the product and packaging.

After reviewing the issue, we may provide a refund or other appropriate resolution in accordance with applicable law.

Refunds

If your refund request is approved, the refund will be issued to the original payment method used for the purchase.

Once we issue the refund, the time required for the funds to appear in your account may depend on your bank, credit card company, or payment provider.

Order Cancellations

If you wish to cancel an order, please contact us at support@careself.care as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible, except where otherwise required by applicable law.

Exchanges

We do not offer direct exchanges.

Where a customer is legally entitled to return an eligible product, we will process the applicable refund in accordance with this policy and applicable law.

European Union and United Kingdom Customers

Customers in the European Union and United Kingdom may have statutory rights to cancel certain online purchases within 14 days, subject to applicable laws and exceptions.

For certain sealed products that are not suitable for return for health or hygiene reasons, the right to cancel may no longer apply after the product has been opened, where permitted by applicable law.

Nothing in this policy is intended to limit any mandatory consumer rights that apply to you under the laws of your country.

United States Customers

Refund and return eligibility for customers in the United States is governed by this policy and applicable federal and state laws.

Where a refund is available, the applicable refund terms and any material conditions will be communicated clearly before the refund is processed.

Contact Us

For any return or refund questions, please contact us:

Email: support@careself.care