Privacy policy

Privacy Policy

Last updated: August 29, 2026

CareSelf ("CareSelf", "we", "us", or "our") operates this online store and website, including its content, products, features, and services (collectively, the "Services").

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our Services, place an order, or communicate with us.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our Services, we may collect the following types of information:

  • Contact information, such as your name, email address, billing address, shipping address, and phone number when required to fulfill an order.
  • Order and transaction information, including products purchased, order details, payment status, returns, refunds, and related transaction information.
  • Payment information, which may be collected and processed securely by our payment service providers. We do not directly store your complete payment card details.
  • Account information, if you create an account with us, including your account credentials and preferences.
  • Communications, including information you provide when contacting our customer support.
  • Device and technical information, such as your IP address, browser type, device information, operating system, and information about how you interact with our website.
  • Usage information, such as pages viewed, products viewed, and interactions with our website.

How We Collect Your Information

We may collect personal information:

  • Directly from you when you place an order, create an account, contact us, or otherwise provide information to us.
  • Automatically when you browse or interact with our website through cookies and similar technologies.
  • From service providers that help us operate our store, process payments, provide shipping services, analyze website activity, or provide other business services.
  • From other third parties when permitted by applicable law.

How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders.
  • Process payments and transactions.
  • Arrange shipping and delivery.
  • Provide customer support.
  • Communicate with you about your orders, account, or requests.
  • Process returns, refunds, exchanges, or other transactions.
  • Improve and maintain our website, products, and Services.
  • Understand how customers use our website and improve the shopping experience.
  • Detect, investigate, and prevent fraud, abuse, security incidents, or other unauthorized activity.
  • Comply with applicable laws and legal obligations.
  • Send marketing or promotional communications where permitted by law and where applicable preferences or consent requirements have been satisfied.

Cookies and Similar Technologies

We may use cookies and similar technologies to operate our website, remember preferences, understand website usage, improve our Services, and support certain features.

Some cookies may be placed by third-party service providers that help us operate and improve our website.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some functionality of the website.

How We Share Your Information

We may share personal information with service providers and third parties when necessary to operate our business and provide the Services.

These parties may include:

  • Shopify and technology providers that host or support our online store.
  • Payment processors and payment service providers.
  • Shipping and fulfillment providers.
  • Website analytics and performance providers.
  • Customer support and communication providers.
  • Fraud prevention and security providers.
  • Marketing and advertising providers, where applicable and permitted by law.

We may also disclose information when required by law, legal process, governmental request, or when reasonably necessary to protect our rights, customers, Services, or business.

We do not sell your personal information for money.

Shopify

Our online store is powered by Shopify. Shopify may collect and process personal information in connection with your use of our store and its services.

Information submitted through our store may be processed by Shopify and other service providers in order to provide services such as hosting, checkout, payment processing, security, analytics, and other store functionality.

For more information about how Shopify handles personal information, please review Shopify's privacy information.

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

Data Security

We take reasonable measures to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online service or method of electronic transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as reasonably necessary to provide our Services, fulfill transactions, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements and policies.

The period for which information is retained may vary depending on the type of information and the reason it was collected.

Your Privacy Rights

Depending on where you live and subject to applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of certain personal information.
  • Request information about how your personal information is processed.
  • Object to or restrict certain processing activities.
  • Withdraw consent where processing is based on consent.
  • Opt out of certain marketing communications.

You may exercise applicable rights by contacting us using the email address provided below.

We may need to verify your identity before completing certain requests.

Children's Privacy

Our Services are not intended for children who are not legally permitted to make purchases or use the Services in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

International Data Transfers

Because we use service providers and technology providers that may operate in different countries, your personal information may be processed or stored outside the country in which you live.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, legal requirements, or other operational reasons.

When we make changes, we will update the Last updated date at the beginning of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, you can contact us at:

CareSelf
Email: support@careself.care